Telecommunications training seminars, data communications, TCP/IP, networking, MPLS, IPv6, wireless, VoIP and IP call center courses

Following is a brief description of our telecommunications training seminars, and reference books on telecom, wireless and VoIP for non-engineering professionals.

Telecom, Datacom and Networking for Non-Engineers is a three-day modular course, covering telecom and wireless on Day 1, datacom and LANs on Day 2 and IP, Networking and the Internet on Day 3.
Thousands of people from organizations ranging from Cisco, Intel, Qualcomm, Microsoft, the CIA, IRS, FAA and US Army to Oneida Tableware and the SF Giants who needed to be more effective in understanding and dealing with telecom and networking technology have benefited from this course.
The content, its order, our analogies and explanations have been refined over the course of eleven years.
		We start at the beginning of the story, progress through it in a logical order, and finish at the end.
		We bust the buzzwords, explain the jargon, and the ideas and concepts behind the jargon.
		Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.
This core training - and our superb instructors - consistently receive rave reviews on evaluations.
Many attendees tell us that this is training they wish they'd had years ago! You'll gain key concept-level knowledge that you can't get on the job, from magazines or vendors.

Course 101 Module 1 Fundamentals of Telecommunications

The first module covers the Public Switched Telephone Network, the telecom business, carriers, digital voice transmission, T1, SONET optical networking and backbones, wireless, equipment and call centers… the groundwork for understanding everything.

Module Objectives

	Understand telecom fundamentals:
	Telephony and the telephone network
	The telecom business
	Digital transmission systems and services
	Fundamentals of wireless.
	Fill in the gaps in your knowledge.
	Form a solid base on which to build.

What You Will Learn

	The structure and operation of the telephone network.
	What analog means. The voiceband. Loops and trunks.
	Plain Ordinary Telephone Service.
	What CO switches, PBXs, IVRs, ACDs and modems do.
	All about LECs, CLECs, IXCs and interconnections.
	What digital means. What a DS0 is.
	The difference between a DS1 and a T1.
	DS3, T3, SONET, and ISDN. Time-Division Multiplexing.
	What fiber is and how backbones are built with fiber.
	Wireless and cellular concepts, terminology, standards.

Course 101 Module 2: Understanding Data Communications

The second module covers datacom basics including ASCII, packets and frames; all about modems including DSL and cable modems (and which is faster!), digital cellular Internet access, digital data circuits, and finishes with LANs: building blocks for the Networking module.

Module Objectives

	Understand datacom fundamentals
	The components of a circuit
	How data is organized for transmission
	How data is actually moved from A to B.
	Get the big-picture view.
	See how carrier circuits are actually provided.
	Understand and compare different services.

What You Will Learn

	DTEs, DCEs, media, and how they form a circuit.
	Common configurations: serial, multidrop, multipoint, LANs and WANs.
	An overview of binary and hex.
	Older ideas: asynchronous, ASCII, start/stop/parity bits.
	Newer ideas: frames and packets. IP packets.
	All about modems, modulation, concepts and standards.
	DSL vs. Cable: which is faster? Cable TV systems.
	Network equipment: switches vs. muxes vs. routers.
	All about LANs: Ethernet, Gig-E, cable categories, hubs, switches.

Course 101 Module 3: Understanding IP and Networking

The third module brings it all together with a structured discussion of networking: protocol stacks, private networks, routers, IP addresses, bandwidth-on-demand services, the Internet, and finishes with templates for mainstream solutions you can put to immediate use.

Module Objectives

	Understand networking fundamentals as well as current practical technologies, services and solutions.
	Understand protocol stacks and OSI, IP addresses, routers, carrier services and Internet structure and operation.

What You Will Learn

	Truly understand the OSI layers and protocol stacks.
	IP address classes, DHCP, private addresses, routers.
	How to connect all your computers to one internet access.
	Private networks using dedicated T1s - and dealing with carriers.
	Bandwidth-on-demand concepts: SVCs and PVCs.
	Services: X.25, Frame Relay, ATM, IP VPN services.
	An overview of Voice over IP (VoIP).
	The history, structure and operation of the Internet.
	Internet issues like ISPs, MIME, domain names.
	Practical mainstream solutions for networks.

Course 120 Understanding Wireless

Understanding Wireless is a two-day intensive course designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies… and anyone wanting to improve their career- and productivity-enhancing knowledge base.

We'll review basic radio principles and frequency bands, then cover Wireless LANs in detail:
five chapters on Wi-LAN concepts, standards, equipment, deployment, configuration, performance and security.

We'll survey other wireless technologies, including LMDS, Bluetooth and satellite internet access,
then you will learn about mobile communications and cellular in detail: mobility concepts, handoffs, registration, first generation analog, second generation digital, and really understand what CDMA is, how it works, why it's called spread spectrum, and how it compares to TDMA/GSM and GPRS.

We'll finish off with the third generation of cellular, 3G, competing technologies cdma2000 1X and UMTS, data over 3G and applications: i-mode, SMS, wireless email, WAP, XML and the Wireless Web.

… and explain all of this in plain English. We'll start at the beginning of the story, progress through key concepts in a logical order, and finish at the end. Our goal is to bust the buzzwords, cut through the jargon and doubletalk to put in place a clear, structured understanding of today's wireless communications.

Course Objectives

	Review fundamental radio concepts.
	Understand wireless LANs in detail: concepts, standards, practical deployment, performance, security.
	Cover cellular in detail: concepts, standards, analog, digital and 3G; understand CDMA, TDMA/GSM.
	Survey other technologies: LMDS, Bluetooth, satellite, …
	Explore the Wireless Web.

What You Will Learn

	All about radio: analog and digital, frequencies, bands.
	Wireless LAN concepts, standards, equipment.
	Data formats: Ethernet frames and IP packets.
	How to deploy Wi-LAN "hotspots" with Access Points.
	How to allocate channels when using multiple APs.
	DHCP, private IP addresses and IP address translation.
	How to set up a wireless LAN in Windows XP.
	What performance to expect: obstacles, loading.
	Wireless LAN security: SSIDs, encryption.
	Overview of LMDS, SMDS, Bluetooth and more.
	Overview of satellites and two-way internet access.
	All about cellular. Concepts, terminology, buzzwords.
	Analog vs. digital cellular. GSM, TDMA and GPRS.
	CDMA and how "spread spectrum" works.
	3G technologies: cdma2000, 1X, EV and UMTS .
	Sort out 3G hype from 3G reality.
	Understand i-mode, SMS, wireless email, Blackberry.
	The Wireless Web, WAP and XML.

Understanding Wireless is a two-day intensive course designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies… and anyone wanting to improve their career- and productivity-enhancing knowledge base.
Here's what you will learn:
		Radio fundamentals: analog vs. digital, spectrum and bands, interference,
		All about Wireless LANs:
		Wi-LAN concepts, standards, equipment, deployment, configuration, performance and security,
		Other wireless technologies, including LMDS, Bluetooth and satellite internet access,
		All about mobile communications:
		Mobility, handoffs, registration, analog cellular, digital PCS,
		CDMA: how it works, why it's called spread spectrum, how it compares to TDMA/GSM,
		3G, competing technologies: cdma2000 1X and UMTS/W-CDMA,
		The Wireless Web, data over 3G, applications: i-mode, SMS, wireless email, WAP, XML and more.
This training - and our superb instructors - consistently receive rave reviews on evaluations. Many attendees tell us that this is knowledge that they've been needing for years.
"Very beneficial. I am able to understand WLAN and cellular technologies now! The seminar was very smooth." - Xenia Kossenko, Motorola
"Enabled me to gain a better understanding of wireless technology and of all the acronyms I constantly hear flying around." - Kristin Palenscar, Nextel

Course 130 Voice over IP, SIP, Security, 5G and IoT

A comprehensive 2-day course covering VoIP jargon, buzzwords, concepts and components, technologies and architectures, why an organization would implement VoIP – and how to go about doing it.

Teracom's Understanding Voice over IP is geared for non-technical professionals needing to understand VoIP: jargon, buzzwords, concepts and components, technologies and architecture choices, why an organization would implement VoIP – and how to go about doing it.

This 2-day course is ideal for managers, and anyone involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services.

Taking this course, you will build the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementation choices. You 'll learn concrete ways VoIP saves money and improves service, and how to apply it in your organization.

You'll gain a totally unbiased, structured understanding of Voice over IP and Internet Telephony -
an investment in your knowledge skills that will be repaid many times over during your career.

Course Objectives

Build the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementation choices. Learn concrete ways VoIP saves money and improves service, and how to apply it in your organization.

What You Will Learn

Course Content (High-Level Summary)
Part 1: Establishing a Knowledge Base
• VoIP Components, Standards, Jargon, Buzzwords
• Architectures and Implementation Choices
• SIP and Call Flow in the IP World
Part 2: Why VoIP? Benefits and Applications
• Productivity-Enhancing Communication Services
• Saving Money Through Convergence
Part 3: Nuts and Bolts
• Understanding Packetized Voice
• VoIP Network Protocols
• Carrier VoIP Networks, Services and Interconnect
Part 4: The Practical
• Readiness Assessment
• Case Studies: VoIP In-Building
• Case Studies: VoIP Long-Distance
• VoIP Vendor Profiles
• VoIP Project Management Template

This course is ideal for managers, and professionals involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services. Here's what you'll get:
		A clear, structured understanding of VoIP systems, components, standards, jargon and buzzwords, from codecs to softswitches, SIP and IP call flow, MPLS, VPNs and everything inbetween,
		The pros and cons of all of the mainstream choices for implementing VoIP contrasted and compared,
		Solid reasons why VoIP is a good idea, the ways it can save money and improve service •Details of more than 15 concrete ways VoIP can save money •12 examples of applications that improve service and enhance productivity ,
		Numerous case studies illustrating appropriate VoIP solutions for small, medium, large organizations,
		The rundown on VoIP services from carriers, plus seven areas that must be addressed when selecting a VoIP carrier,
		How to perform a readiness assessment, covering more than eight major potential problem areas and solutions, with a detailed Readiness Assessment Checklist that you can put to immediate use,
		A survey of major vendors and product/service categories in the marketplace,
		A comprehensive template for managing a VoIP project: how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more.
Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.
You'll gain key concept-level knowledge, and a totally unbiased view of VoIP technologies, trends and mainstream solutions that you can't get on the job, from magazines or vendors.
A must for anyone involved in a VoIP project, or wanting to upgrade their marketable knowledge skills.

Course 150 IP Contact Center Technology

A Guide to Building the Modern Multimedia Contact Center
Teracom's IP Call Center Technology is an intensive course on IP and multimedia in contact centers,
extremely valuable for anyone involved with contact center planning, management, products or services.

We've done the research for you! Impossible to find in one place anywhere else, this incredibly comprehensive and up-to-date course will save you hundreds of hours trying to research these topics
yourself. Numerous detailed checklists and templates will ensure you're not missing any critical items
… or alternatives vendors might “forget” to mention.

An unbiased, complete picture from an expert in the field. You’ll learn the details of 20 advantages of
using IP technology, 50 real opportunities for cost savings and the offerings of 15 vendors. We'll review
numerous solutions for small, medium, large, and widely-dispersed businesses including both purchased
and hosted options. On the technology side, you’ll get up to speed on universal queues, multimedia skillsbased
routing, distributed IVRs, cross-channel transaction tracking, IP-call monitoring and more.

Essential tips, checklists and templates you can put to immediate use. The 370-page student manual
lists 150 questions that need to be asked of vendors, a 40-point checklist of advantages of a hosted solution,
a vendor directory and detailed glossary. As a special bonus, you’ll also receive guidance on the
procurement process and a detailed template for generating a Request For Proposal you can put to
immediate use.

Course Objectives

Get you up to speed on IP in the call center with a
complete, unbiased picture and a thorough
understanding of the technologies, benefits, issues,
options for solutions, migration and integration
strategies, vendors and practical templates and
checklists you can put to immediate use.

What You Will Learn

Course Content (High-Level Summary)
Part 1: Establishing A Base
• IP and Multimedia in the Contact Center
• VoIP and IP Telephony Overview
• Classic Call Center Technology
Part 2: What, How And Why
• IP Contact Centers: Components and Operation
• Premise-Based Solutions
• Hosted Solutions and Architecture Choices
• Provable Benefits, Cost Savings and Advantages
Part 3: Getting Ready To Build
• Infrastructure Upgrade Requirements
• Formulating an RFP – and Dealing with Vendors
• Vendor Reviews
• Business Case Examples
Appendix
• RFP Template, Vendor Directory, Glossary

Teracom's IP Call Center Technology is an intensive course on IP and multimedia in contact centers, extremely valuable for anyone involved with contact center planning, management, products or services.
In two intensive days, we'll:
		What a multimedia IP contact center is
		New features and services that can be supported
		The components that are used
		Why you want to do it
		How to apply it in your organization

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Telecommunications training resources

Teracom Training Institute
Telecommunications training, VoIP training, telecom training, seminars, courses, elearning and free tutorials

Telecommunications tutorials

Telecommunications Certification Organization
get certified in telecommunications, voip, wireless technology

Telecom 101
telecommunications reference book and textbook

Telecommunications in Canada
history and overview of Canadian telecommunications

The Telecom Training Channel:
online downloadable elearning telecom, datacom, networking, wireless and VoIP videos and tutorials

Telecom training, VoIP training, wireless training seminars and courses

Telecom Training
Telecom, Datacom and Networking for Non-Engineers course